shipping policy

You’ll find the answers to most of your questions below regarding shipping and WILDTOAD Toffee. If you don’t, please contact us at 817-223-4911.

We’ve made ordering WILDTOAD Toffee online super easy!

Shipping to Homes and Offices:

We can ship your WILDTOAD toffee wherever you need us to! We realize that in today’s world, there are fewer and fewer people who stay at home during the day. If you are ordering WILDTOAD Toffee for someone (or even yourself!) who works during the day, you may want to consider sending your gift to them at work, rather than to a home address. You should know that 99% of deliveries made to offices are successful on the first WILDTOAD Toffee delivery attempt. By providing the correct ship to addresses for your recipients when you buy WILDTOAD Toffee, you can help us deliver the very best service possible on your order. Please be sure to give us the entire “ship to address” … all of it! We need company names, apartment numbers, suite numbers, floor numbers, mail codes (in a large building) and correct zip codes  along with recipient’s phone number.

Shipping Methods:

We feel that the condition your WILDTOAD Toffee order arrives in is a reflection of both of us.  We don’t want you, or your gift-receiver to open an “ugly” package.  Please keep in mind that during the warm months (typically April – Oct) we can ONLY send Next Day Priority (unless ground shipping will arrive the next day.)

Let’s just say the TOAD and heat get along like two siblings (who can’t stand each other) crammed in a too-small back seat, on a too-long car trip with the windows rolled down because the air-conditioning is broken. (And we aren’t responsible for them fighting!)

I think you get the picture.

All WILDTOAD Toffee orders are shipped UPS ground unless priority shipping is specified at the time of order. One, two and three day Priority Service is guaranteed from the initial ship date, not from the order date. View our shipping chart and the UPS Chart to properly estimate your date of delivery.

UPS Priority Overnight:

Packages are guaranteed to be delivered by the end of the day on the first business day after your order is shipped. The overnight shipping fee is an additional $25 in addition to the standard ground charges.

UPS 2nd Day Delivery:

Packages are guaranteed to be delivered by the end of the business day, on the second business day after your order is shipped. The   2-day shipping fee is an additional $12 in addition to the standard ground charges. Alaska and Hawaii destinations must use this method.

UPS 3-Day Delivery:

Packages are guaranteed to arrive by the end of the third business day after your order is shipped. Recommended method for destinations that require more than 3 shipping days by Ground delivery. These are the dark brown, gray, and orange colored areas in the western part of the U.S. in reference to the UPS map.  Refer to the chart for 3-day shipping fees.

UPS Ground:

When you order WILDTOAD Toffee, this is the most economical method to ship a package. Ground Service is NOT guaranteed to ship or arrive on a specific day. Please allow up to 5 business days after the order is shipped if your order is going to the West coast. Please allow additional shipping time during the busy holiday seasons. If you need for your package(s) to ship or arrive on a specific day, please be very careful that you have allowed enough time for your package to arrive by the desired time. If you can allow a window of a few days for your package to ship and arrive at its destination, then this is a very economical and dependable method to ship your package, weather permitting.

Redirected Package Charges:

When we are given incorrect or incomplete address information or if the shipper is asked to intercept a package in mid-delivery and redirect it to some other location, we incur additional charges from our shipping vendors and we have no choice but to pass those charges along to the customer. We regret that we cannot extend our delivery guarantees when your package is delayed for these reasons.

Shipping to P.O. Boxes:

SPS is not a day-definite service and shipments to P.O. Boxes cannot be tracked. Delivery average for postal items is 2-5 days. This is the only available method if shipping to a P. O. Box or to a military address!

Overseas – International Shipping:

Due to problems with customs and overseas shipping delays for perishable food items, we do not offer overseas or international shipments.

Shipments to Hawaii and Alaska:

Packages shipping to Hawaii and Alaska must ship UPS 2-day delivery. An additional $10 fee is charged in addition to the 2-day fee charges for shipping to these states.

Delivery & Turnaround Times:

We want to make your recipients happy as fast as possible! That’s why generally speaking all orders are shipped within one to two business days after receipt of the order, unless you have specified a particular ship date. By default, all orders are shipped as soon as possible unless an alternate date has been provided. When ordering, you may always request a specific ship date. We cannot guarantee that your order will be shipped on a specific date or be received on a specific date, unless you select one of the UPS Priority Services that match the delivery needs of your package. Note that we bake and ship Monday thru Wednesday, (Thursday if it will be received the following day)  excluding Holidays.

Although orders are baked and shipped within one to two business days, you must add the time for delivery via UPS to estimate the date your recipient will actually receive the gift. Orders are shipped UPS Ground unless otherwise specified. Priority shipping may be selected. Please refer to the UPS shipping map.

Please remember that once your package leaves our facility, it is out of our hands.  We are not responsible for any issues that might arise due to your shipment being misdirected by the USPS, or weather-related delays.

Shipping Fees:

You will always find our shipping fees are quite reasonable! The cost of shipping is calculated based on the price of the WILDTOAD Toffee items going to each different ship to address. (don’t know this yet)

Holiday Shipping Schedule:

Avoid the holiday rush by placing your WILDTOAD Toffee orders early! We’ll be glad to hold your orders and ship them at a later date to ensure delivery for the Holidays. Note that delivery times provided by UPS are generally reliable; however, during peak Holiday seasons we cannot guarantee a specific time for ground delivery. You should place your holiday orders early to allow for additional delivery time that may be needed. Please note the following deadlines for placing your holiday orders.

Last Day to Order Chart:

All holiday orders must be received by WILDTOAD Toffee  before 6:00AM EST on the dates listed below to be shipped for the chosen holiday.

Holidays for 2015

Ground Shipping Home or Commercial

UPS 3-Day Priority

UPS Overnight

Valentine’s Day (Feb 14)

February 6

February 10

February 12

St. Patrick’s Day (Mar. 17)

March 10

March 12

March 16

Easter (April 5)

March 27

March 31

April 2

Administrative Professionals Day (April 22)

April 15

April 17

April 21

Mother’s Day (US) (May 10)

May 1

May5

May 7

Father’s Day (June 21)

June 12

June 16

June 18

National Boss Day (Oct. 16)

October 9

October 13

October 15

Halloween (Oct. 31)

October 23

October 27

October 29

Thanksgiving (Nov. 26)

November 18

November 20

November 24

Hanukkah (Dec. 6 – Dec. 14)

Order as early as you can !

Christmas (Dec. 25)

Order as early as you can !

Please place December gift orders early – our shipping dates fill up quickly!